No-Show Policy for Pincher Creek Medical Clinic

We are committed to providing exceptional care to all our patients in a timely manner. To help us continue providing the highest quality medical care without undue delay to our patients, we have implemented the following No-Show Policy.

Definition of a No-Show: A “no-show” is any missed appointment that occurs when a patient fails to arrive for a scheduled appointment without notifying the clinic at least  24 hours in advance.

Policy:

1. Notification: If it is necessary to cancel your scheduled appointment, we request that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely medical care.
2. First No-Show: The first time there is a no-show, we will send a reminder to the contact details on file, informing you of the missed appointment and the importance of timely cancellation.
3. Subsequent No-Shows: If a second no-show occurs within a 12-month period, a fee of $100 may be charged to your account. This fee is not covered by insurance and must be paid prior to your next appointment.

Exceptions: We understand that emergencies and unforeseen circumstances occur. If you are unable to make your appointment due to an emergency, please let us know as soon as possible so we can adjust the charges accordingly.

Appointment Reminders: As a courtesy, Pincher Creek Medical Clinic will send a reminder for your appointment via [text/email/call] [24/48] hours before your scheduled time. Please ensure your contact information remains up to date.

Thank you for being a valued patient and for your understanding and cooperation as we institute this policy. This policy enables us to better utilize available appointments for our patients in need of medical care.